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In recent years we did handle thousands of Support E-Mails. Based on this experience we compiled a "Help and Frequently Asked Questions" list, in order to ease and speed up the search for answers and solutions. Our purpose is to make your shopping experience at schmiemann.de as comfortable as possible. |
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Questions concerning our Shop-system:
- How do I orient the easiest?
- Where do I find a certain item?
- A problem in your online shop occurred (malfunction message), what now!
Questions concerning our E-commerce system:
- How does the order process function?
- What about shipping costs?
- What is the average time of delivery?
- When will my order be delivered?
- Which methods of payment will be accepted?
- How does the prepayment method function?
- Which credit cards will be accepted?
- Where do I find your banking details?
- Can I order via Cash-On-Delivery even when the shipment goes to a differing delivery address?
- Do I get an accurate invoice with Value Added Tax shown?
- Can I adjust an order after I did send it?
- Can I also order without having access to the internet?
- What about data security when ordering online?
- Do I receive an order confirmation?
Other Questions:
- How does the replacement or return of an item function?
- I can not find an answer to my question in this list, what now?
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How do I orient the easiest? |
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If you are interested in a certain watch or brand, the easiest way would be to make use of our search function. Of course you are welcome to take a further look at our shop and its scores of offerings. Simply make use of the product categories listed in the left column on every shop page. There, at a glance, you will find all "Brands of Watches" that we offer a categorized overview of "Kind of Watches" and the category "Jewellery and Accessories". In the right column you will find our "Special Offers", "New In Our Shop" and "Bestseller" categories . |
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Where do I find a certain item? |
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Our shop pages are designed in such way as to enable customers to find the requested item very quickly. If you nevertheless should not find a certain item, please make use of the search function, which can be found on top of every page. If this does not lead to the requested finding please get in touch with us by using our contact form, we will be glad to place an offer according your wishes. This, of course, will be not binding and free of charge. |
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A problem in your online shop occurred (malfunction message), what now? |
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If any problem should occur during your stay in our online shop, please describe it by using the contact form. We will be anxious to solve the problem immediately. |
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How does the order process function? |
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1. You can purchase the requested item ether by using the "buy now" button or by clicking "add to basket" when in detail view for the item.
2. After you added an item to your shopping basket, you will be automatically forwarded to the updated shopping basket overview. There, all selected items, number of items, price of the item and the total sum will be clearly listed. In the Your Basket overview you have the possibility to adjust the number of items or delete certain items. To let the changes come to effect please click the "update" button.
3. Once all items in the shopping basket are displayed as you requested please click "check out".
4. On the next page shown please fill in the address details needed to handle your order. In case of you would like to choose a differing delivery address (e.g. as a gift) please click the corresponding checkbox. If you marked "differing delivery address" please fill in the delivery address details on the next page shown. After all text fields are filled out please press "next".
5. On the following page you will be asked to choose the payment method, delivery method and optional gift wrap. All choices will be made via drop-down-menu. In case of you want to redeem a coupon, please fill in the ECoupon-Code in the text field below, the amount will be allocated on the next page. Depending on the delivery method and the order value our shop will automatically list the incidental delivery costs (for international shipping) and the total amount. In the passage below you will find the link to the "General Terms and Conditions". In case of you agree to our General Terms and Conditions please mark the corresponding checkbox and then proceed by clicking the "next" button.
6. Concluding there will be an overview of your "Order check & send", where all information given can be easily revised if necessary. By clicking the "send order" button it will be encrypted (SSL) and transmitted. In case of you choose payment method Credit Card another secured page will open where you will be asked to provide your credit card details. After having completed this procedure you will be informed by our shop system that all data has been received .
7. Shortly after you did send your order you will receive an automatically generated order confirmation E-mail. If you are an AOL or GMX User please also check your spam folder. In case of there is any incorrectness in this confirmation E-mail please contact us as soon as possible naming the problem and the Order-ID. For your convenience, you will also find a link to our "General Terms and Conditions". Please attend our Terms and Conditions concerning protection of data privacy and your right of withdrawal. For further questions or queries please make use of our contact form. For urgent matters we provide telephone support from Monday to Friday between 10.00 and 16.00h; our Service Number: 0049-(0)208-8827666 . |
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What about shipping costs? |
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Orders to be delivered within Germany are always FREE OF SHIPPING COSTS!
For costs of extras or information about international shipping costs please follow the link: shipping costs |
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What is the average time of delivery? |
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For orders within Germany the average time of delivery will be 1 to 3 workdays, if you choose payment methods Credit Card or Cash-On -Delivery; orders via Prepayment will usually be delivered within 3 to 7 workdays. The table below outlines the average time of delivery:
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Prepayment* |
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Credit Card** |
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Cash On Delivery** |
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Deutschland |
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3-7 Workdays |
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1-3 Workdays |
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1-3 Workdays |
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Within the European Union |
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7-10 Workdays |
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1-7 Workdays |
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3-10 Workdays |
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Outside the European Union |
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7-35 Workdays |
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3-30 Workdays |
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3-30 Workdays |
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* The time of delivery when payment method Prepayment is chosen counts up for transit of bank transfer and mail delivery times.
** Orders that will be paid via Credit Card or Cash On Delivery will be ready for delivery within 18 hours in most cases, provided that the item is storing. As a rule, orders that are made till 15.00h will be handed over for shipping on the same day and usually will be delivered to you the next day (within Germany). |
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When will my order be delivered? |
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The delivery takes palces depending on the logistic partner: Deutsche Paketdienst (DPD) delivers from Monday to Friday. Please note that we have no influence on exact delivery times. |
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Which methods of payment will be accepted? |
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We accept the following methods of payment: Prepayment, Credit Card and Cash On Delivery. Corporate clients, key accounts and authorities may be delivery on account. |
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How does the prepayment method function? |
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After you did send your order you will receive a conformation E-mail. Inherent you will find your order-ID and all relevant banking details. After the total amount has been credited to our bank account, your order will be send. The time of delivery when payment method Prepayment is chosen counts up for transit of bank transfer and mail delivery times. |
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Which credit cards will be accepted? |
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Orders via Credit Card will be handled by us immediately, this leads to a quickest possible delivery time. For safety reasons, in case of the address of the cardholder and the requested address of delivery differ, we or your bank do need further information, which may lead to an extended time of delivery. As soon as the payment has been authorised schmiemann.de will handle your order.
Which Credit Cards will be accepted?
We accept Visa and MasterCard.
Notice: The use of a Credit Card, where the cardholders address and the delivery address equate, ensure the quickest possible handle of your order!
For your own safety:
If you make use of a credit card for your order and the address of delivery differs from the address of the cardholder, we, for security reasons, reserve the right to ask for a documentary proof before we handle that order. For further information and to register please contact American Express. The security of your credit card details underlies a strict control, in order to avoid any sort of misuse by trespassers and to ensure data confidentiality. Therefore, we utilise the industry standard SSL (Secure Socket Layer), the highest possible security level which is available for the Internet these days. SSL is based on 128Bit encryption technologies by THAWTE SSL Domain CA.
IMPORTANT NOTICE: Your Credit Card will be debited instantly. This enhances security, because NO Credit Card data will be transmitted to us. Hence: NO data transmission = NO possibility of data abuse!
Debugging of possible errors when paying by credit card:
There is a possibility that valid credit cards may be rejected by the system. Reasons for that my be a typing error or an administrative measure of the Credit Card issuing company, for the case that the cardholder is not at present in order to sign the sales receipt. In case of your Credit Card is being rejected you will be informed immediately after you entered your data. In order to avoid certain mistakes please notice the following hints if you reenter your Credit Card details:
1. Please check if your line of credit at the issuing credit card company.
2. Please ensure that the Credit Card is activated in case of it has been issued recently.
3. Please check the card number, the credit card security number and the validity of the card.
4. Please enter the card number without space characters or dashes.
5. In case of you did followed all hints given above and the transaction still does not take place, you will need to talk to your credit card issuing company, in some cases the cardholder needs to confirm certain transactions.
Shopping with foreign credit cards:
Credit cards with foreign billing addresses will be accepted, especially if the delivery will be within Germany. In case of the delivery address is abroad, we may need further in information to handle your order. In such a case we will contact you. |
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Where do I find your banking details? |
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You will find our baking details in the confirmation E-mail that you will receive immediately after you did send your order. AOL and GMX user please also check their spam folder. You then may transfer the total amount (e.g. via online banking), oftentimes the amount will be credited to our account the next working day and your order can be shipped. |
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Can I order via Cash-On-Delivery even when the shipment goes to a differing delivery address? |
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Yes! In that case you will receive a Cash On Delivery Mail which implies your invoice. After the acceptance and payment of the total amount we will be noticed immediately. Your order will be shipped directly to the delivery address of your choice. |
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Do I get an accurate invoice with Value Added Tax shown? |
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As a matter of course you will receive with every order an accurate invoice that matches all legal standards and with Value Added Tax shown, made out to the requested invoice address. In this case it is irrelevant if you act as private or corporate customer. |
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Can I adjust an order after I did send it? |
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As a matter of course you can readjust and/or add on your order, even after it has been transmitted. In order to do so, please send an information note to our service time as soon as possible after you did send the order, simply by replying the order confirmation. Of course you are also free to make use of our contact form. You will receive a quick reply to your request. This, of course, can only be arranged if your further request is been transmitted prior to shipping handover. |
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Can I also order without having access to the internet? |
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Most comfortable way would be to place your first order via our online system which automatically generates a client number, but nevertheless there are other ways: You can also order by making use of the telephone, fax or postal service. For urgent matters we can assist you via telephone from Monday to Friday between 10.00 and 17.00h; our Service Number: 0049-(0)208-8827666. An order via fax should be sent to: 0049-(0)208-8827667. |
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What about data security when ordering online? |
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We care very much about data confidential security! Your data will be SSL-encrypted during the order process. This provides maximum security because the SSL technology with its 128Bit encryption algorithm is one the most secure and approved system for online payment and protects your data from trespassing. NOTICE: Some browsers may not display the security symbol due to the fact that our site is based on frames. |
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Do I receive an order confirmation? |
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Yes! Immediately after you did send your order you will receive an automatically generated order confirmation E-mail where all relevant details are listed. AOL and GMX user please also check the Spam folder. |
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How does the replacement or return of an item function? |
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The replacement respectively the return of an item corresponding with legal requirements sure is NO problem!
PLEASE CONTACT US PERSONNALLY: Contact Formular ››› |
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I can not find an answer to my question in this list, what now? |
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"Help and FAQ" list, please do not hesitate getting in touch with us via the contact form, we will handle your request as soon as possible. |
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